FAQs
- What options do I have to pay for my order?
- Can I get a Tax invoice?
- Can I get a quote please?
- What happens if you run out of stock of an item I have ordered?
- Will you give my personal information to other people?
- How soon will I receive my order?
- Will my parcel have tracking?
- Can you ship internationally?
- Can I get a refund?
- Can I exchange my purchase?
- Will my parts be covered by a warranty?
- Will I have to pay for return shipping or shipping to the repair agent?
- Can I get a credit account?
- What options do I have to pay for my order?:
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Payment may only be made using the following methods:
- Credit Card
- PayPal
- Direct Deposit / Bank Transfer
- Cash or EFTPOS (For in-store purchases only)
- Can I get a Tax invoice?:
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Yes, of course. Automotive Fuses will issue a tax invoice for all items purchased and send it to your nominated email address after checkout. Tax invoices will include itemised GST and freight charges.
- Can I get a quote please?:
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All quotes are now user-generated. Follow these simple steps:
- Search the part number using the search box at the top of the website.
- Click on the product to check the specifications.
- If correct, click "Add to Quote".
- Once finished, click the quotation icon at the top right and complete your details.
- Click "Submit".
- A copy of the quotation will be emailed to you once approved (typically within 24 to 48 hours).
- What happens if you run out of stock of an item I have ordered?:
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Automotive Fuses keeps most items in stock. This generally means orders are dispatched the same day, depending on order time, volume, and staffing.
If we run out of stock or can only partially fill an order, we will contact you to advise of the backorder. You may choose from the following options:
- Partial shipment now, remainder later.
- Split shipment from multiple warehouses.
- Part refund or full refund if the item cannot be supplied.
We cannot guarantee future availability of any product. Liability is limited to a refund of the item and associated shipping costs.
- Will you give my personal information to other people?:
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Please see our Privacy Policy.
- How soon will I receive my order?:
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We usually dispatch the same day for orders placed before 9am. Delays may occur if parts are pending. For backorders, we will provide regular updates.
We typically use Australia Post Overnight Express or Toll Air Bag where possible. Otherwise, we use the fastest method within budgetary limits.
- Will my parcel have tracking?:
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Yes, all items are shipped with tracking numbers.
- Can you ship internationally?:
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Yes, we ship worldwide. Add items to your cart and checkout — we’ll ship to most destinations.
Note: Some countries may be excluded if freight providers do not service them. If this occurs, we will notify you and issue a refund.
- Can I get a refund?:
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We do not offer refunds unless required by Australian Consumer Law — for example, if an item is not as described or defective under warranty.
- Can I exchange my purchase?:
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Please choose carefully. Exchanges may be offered under the following conditions:
- Dispatch has approved the return.
- The item is unused and in original packaging.
- You return the item at your own cost.
- The exchange is for equal or greater value.
- Will my parts be covered by a warranty?:
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Some parts have manufacturer warranties (e.g., LED lights with 5-year warranties), while consumables (e.g., globes, terminals) typically do not.
To make a warranty claim:
- Return the item with your invoice and a note explaining the issue.
- We’ll forward the item to the manufacturer and assist as required under Australian law.
Warranties don’t cover misuse, incorrect installation, or fair wear and tear.
If the product is no longer available, alternatives or refunds (excluding shipping) will be offered.
- Will I have to pay for return shipping or shipping to the repair agent?:
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- If the item is faulty or damaged within 7 days, we’ll provide a prepaid return label via Australia Post or a courier depot drop-off option.
- For transit-damaged goods:
- Take photos of the item and packaging.
- Email them with your invoice and subject line “Damaged in Transit”.
- We’ll assess and respond promptly.
- If outside 7 days, return shipping to the manufacturer is at your cost. They will resolve the claim directly with you.
- Useful links for warranty claims:
- We strongly recommend registered post with tracking for all returns. We are not liable for lost returns.
- Can I get a credit account?:
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We do not operate on credit terms. Goods are shipped only after payment is received.